METZ Online Shop Terms and Conditions

Terms and Conditions for METZ Luxury Tea Online Shop

OVERVIEW
This website is operated by METZ Tea HK. Throughout the site, the terms “we,” “us,” and “our” refer to METZ Tea HK. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

These Terms of Service are subject to change, and the latest version published by METZ Luxury Tea shall prevail. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE Payment and Collection

  • Customers must pay the full amount of the goods upon placing the order.
  • Customers must collect the goods from the designated store within [14 working days from the order date] after payment.
  • If the customer fails to collect the goods within [14 working days], METZ Luxury Tea reserves the right to return the goods to the company.
  • If the customer subsequently contacts METZ Luxury Tea for re-delivery, the store will arrange it but charge an additional fee.

SECTION 2 - PRODUCT SHELF LIFE

  • All tea products from METZ Luxury Tea have a clearly defined shelf life; customers must collect the goods within this period.
  • No refunds will be accepted after the expiration date, and the store will not be responsible for any expired goods.

SECTION 3 - LIMITATION OF LIABILITY

  • METZ Luxury Tea shall not be liable if the customer fails to collect the goods on time or suffers any loss or claim.

SECTION 4 - SHIPPING

Shipping Areas

We currently ship to:

  • Hong Kong
  • Macau
  • Singapore
  • Malaysia
  • United Arab Emirates

Delivery Methods

  • Hong Kong: 
    • Orders totaling HKD 500 or above will qualify for free delivery.
    • For orders under HKD 499, a delivery fee will be applied.
  • Macau: Deliveries will be managed by Standard Delivery.
  • Singapore and Malaysia: Deliveries will be managed by Standard Delivery and FedEx. [If you do not have a FedEx account, you can create one here.]

Fees and Taxes

  • All delivery fees and applicable taxes will be charged to customers.
  • Enjoy DDU (Delivered Duty Unpaid) shipping; transport costs and risks are covered until delivery, but all import duties and taxes are the customer's responsibility.

Using Your Own Courier

  • If you wish to use your own courier service to collect your parcel, please contact us directly for arrangements.

SECTION 5 - GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Your content (excluding credit card information) may be transferred unencrypted; credit card information is always encrypted.
  • You may not use our products for illegal purposes or violate any laws.

SECTION 6 - PRODUCT DESCRIPTION AND ACCURACY

  • We have made every effort to accurately display the colors and images of our products. However, we cannot guarantee that your computer monitor's display will be accurate.
  • Prices for our products are subject to change without notice, and we reserve the right to modify or discontinue the Service at any time.

SECTION 7 - REFUND POLICY

  • There is no refund policy for METZ Luxury Tea purchases unless the situation falls under specific criteria outlined below:

Damages and Issues

  • Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or not what you ordered.

Exceptions / Non-returnable Items

  • Perishable goods and custom products cannot be returned. We cannot accept returns on sale items or gift cards.

Exchanges / Inventory Refund

  • The fastest way to get what you want is to return the item you have and then make a separate purchase for the new item.

Dispute Resolution

  • The store has made its best efforts to contact the customers for collection, and METZ Luxury Tea shall not be liable if the customers fail to collect the goods on time.
  • METZ Luxury Tea shall not be responsible for any loss or claim by the customers.
    Other Provisions
  • These terms and conditions are subject to change, and the latest version published by METZ Luxury Tea shall prevail.
  • In case of any dispute, the decision of METZ Luxury Tea shall be final.

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